Terms and Conditions for enquiries, bookings and payments

These terms explain how an experience managed by Turismo Paisaje Austral is enquired about, confirmed and paid for. Some tours allow direct payment when that option is enabled. Others require us to confirm availability before sending payment instructions. Submitting the form does not buy, charge or secure a seat.

1. Who provides and arranges the services

The legal entity is Servicios de turismo Eleodoro Antonio Carrasco Garcés E.I.R.L, Chilean tax ID (RUT) 76465965-1, trading as Turismo Paisaje Austral.

Turismo Paisaje Austral is a tour operator and travel agency based at Monseñor José Fagnano 655, Punta Arenas, Magallanes and Chilean Antarctica Region, Chile, registered with SERNATUR under number 14401, telephone +56 61 222 1261 and email contacto@turismopaisajeaustral.cl.

We directly operate the main land tours with our own vehicles and guides. Some sailings and certain departures from Puerto Natales are provided by authorised partner operators. In those cases, we manage the enquiry and booking and identify who will provide the experience and receive the payment before you pay. A third party’s involvement does not remove any obligations Turismo Paisaje Austral has to the consumer under applicable law.

2. Information on the site

Tour pages describe the experience, season, departure point, published price, inclusions, exclusions and known conditions. Photographs illustrate the place or activity and do not guarantee identical weather, wildlife, visibility or conditions.

Availability may change because of seats, minimum group size, operator schedules, road or park status, ferries, maritime authorities and weather. Seeing a tour in the catalogue does not confirm a place: you need to complete the booking process shown on its page.

3. How a booking is made

A booking can begin in two ways:

• Full payment: when enabled for the tour and selected date, you pay 100% of the booking without sending an enquiry first.
• Enquiry first: we check whether the tour can run on your requested date and confirm available places. For boat trips, we also coordinate with the company operating the sailing. We then send the payment link or instructions.

The booking method may change with the season and availability. The option shown when booking applies to that new booking; later changes do not alter an already confirmed booking.

Before payment, we provide the service, operator, date, meeting point or pickup, final price, currency, inclusions, exclusions and specific change and cancellation conditions. The booking is confirmed when payment is authorised and we send written confirmation. If the agreed method is bank transfer, cash or office payment, the confirmation will state when the booking becomes final.

Visiting the site or submitting the form does not mean accepting a contract. Before paying, you can review, save or print these terms and the specific conditions for your departure.

4. Our tours and third-party-operated tours

For a tour we operate, Turismo Paisaje Austral directly controls the vehicle and team and may confirm seats more quickly. For a sailing or partner departure, the booking depends on approval from the operator providing it.

The confirmation will identify:

• who arranges and supports the booking;
• who operates the vehicle, vessel or activity;
• who is the merchant receiving payment;
• which operator-specific conditions form part of the booking.

If the payment link belongs directly to a partner operator, we will say so before sending it. Their conditions also apply to the service they provide, without limiting non-waivable consumer rights or any responsibility that applies to Turismo Paisaje Austral.

5. Prices, currency and additional costs

Prices displayed in US dollars make international comparison easier. Webpay charges are made in Chilean pesos. Before payment, we provide the final CLP amount and any additional service you have requested, such as transfers, admission, a special option or a private service.

The issuer of a foreign card may apply its own exchange rate, international fee or taxes. Turismo Paisaje Austral neither sets nor receives those charges.

Park admissions, meals, equipment, accommodation, immigration formalities and transfers are included only when the tour page and confirmation expressly say so.

6. Webpay payment

Payment may be made through a Webpay.cl link or, once the integration is enabled, Webpay Plus. Card details are entered directly in Webpay’s secure environment and not on this site.

A rejected, abandoned or interrupted payment attempt does not confirm a booking. If the result is uncertain, we check the transaction status before requesting another payment. We will never ask by email or WhatsApp for your full card number, banking password or security code.

7. Changes and cancellations requested by the traveller

For cancellations requested by the traveller, the refund depends on how far before the tour starts we receive the cancellation notice:

• 72 hours before: 100% refund.
• 48 hours before: 50% refund.
• 24 hours or less before: no refund. There are no exceptions for illness, cancelled flights or other personal circumstances.

If we arrive for pickup and the traveller does not attend, or they fail to attend the agreed meeting point, this is a no-show and no refund is due.

This traveller cancellation policy does not alter non-waivable statutory rights or the service-cancellation conditions in the next section.

To request a change or cancellation, contact us as soon as possible by WhatsApp or email contacto@turismopaisajeaustral.cl, including your name, date and booked experience.

8. Weather, safety and operator cancellations

Safety takes priority over the itinerary. Weather, maritime authorities, CONAF, park administrators, border crossings or the operator may change times, routes or landings, or cancel a departure, including on the day itself.

If an activity cannot begin because the operator cancels or conditions prevent the service from being provided, you will be offered free rescheduling or a refund under the specific condition disclosed for that experience. If a sailing starts but cannot complete a landing or stop, the particular condition disclosed before payment applies; some departures provide a partial refund, while others treat certain stops as additional.

Each tour page contains the operational information currently known. If there is a material difference between the page and the confirmation sent before payment, we will point it out so that you can decide whether to continue.

9. Right of withdrawal

Turismo Paisaje Austral does not exclude the right of withdrawal in these terms. Where it applies to a distance contract, you may tell us that you wish to end the contract within ten days after it is made and before the service begins, under Chilean Law No. 19,496 and its regulations.

You may exercise it through the same channels used for cancellations. If a service may lawfully exclude this right in future, that exclusion must be disclosed clearly, prominently and in Spanish before acceptance and payment; hiding it on this page will not be sufficient. Nothing in this section limits other non-waivable consumer rights.

10. Traveller responsibilities

Travellers must provide accurate information, arrive on time, follow safety instructions and report before payment any need that may affect participation. They must also carry the identity documents, permits, visas or authorisations for children required for the departure.

For tours crossing into Argentina, each traveller is responsible for checking immigration requirements in advance. In parks and outdoor activities, appropriate clothing and equipment described in the booking information must be used. An access restriction imposed by an authority because of documentation, conduct or failure to follow safety rules may prevent participation.

11. Wildlife, weather and itineraries

Wildlife is wild and sightings are not guaranteed. Durations, times and routes are estimates and may be adapted for safety, traffic, ferries, tides, weather or instructions from the relevant authority. Non-material changes that preserve the nature of the service do not in themselves amount to a cancellation; any material change will be communicated and handled under applicable law and the booking confirmation.

12. Refunds

When a refund is due, we will confirm its approval and the method used. Where technically possible, it is processed to the original payment method. Credit timing may depend on Transbank, the card issuer or the operator that received payment, but Turismo Paisaje Austral will continue to follow the case and comply with applicable legal deadlines.

13. Contact and complaints

For enquiries, changes, cancellations or complaints:

• email: contacto@turismopaisajeaustral.cl;
• telephone: +56 61 222 1261;
• WhatsApp: +56 9 7879 1803;
• office: Monseñor José Fagnano 655, Punta Arenas.

You may also use the channels provided by Chile’s National Consumer Service.

14. Applicable law and changes

These terms are interpreted under Chilean law, particularly Law No. 19,496 on consumer protection and the Electronic Commerce Regulation. No clause is intended to restrict non-waivable rights or exclude responsibilities that the law assigns to Turismo Paisaje Austral.

The version that applies to a booking is the version disclosed and accepted before payment. Later updates do not retroactively change a confirmed booking.